Summary Escalations Via Email Directly To You

Why You Receive Summary Escalations

Dedication Agents believes in a client-centric approach. While we strive to handle all your customer support requirements, we recognize that some decisions can only be made by you. Therefore, urgent issues that need your direct input are neatly summarized and escalated to you via weekly emails.

What's Included in the Summary

The summary includes a concise overview of the most pressing issues that require your approval. This will include, but not be limited to, situations involving chargebacks, refunds, exchanges, or trends in complaints regarding incorrect orders or damaged products. This concise report allows you to assess the situation at a glance, making decision-making more efficient.

How We Handle Urgent Issues

Upon identifying an urgent issue, our team first attempts to resolve the problem based on the existing policies and guidelines. However, when the resolution could potentially impact your revenue by as little as $1, we ensure that you are involved in the decision-making process.

Making Informed Decisions

We provide as much information as possible about each urgent issue, including the cause, number of customers affected, potential solutions, and their projected impact. This comprehensive information helps you make informed decisions about each situation.

Following Up

After you've made a decision, our team acts promptly to implement it. We keep you updated on the outcome, and any subsequent customer feedback, to ensure you have a full understanding of the situation.

Adjusting Our Approach

We use these escalations as learning opportunities. By understanding the decisions you make, we continually refine our approach to similar issues, aligning more closely with your preferences over time.