What are the benefits of having a Shopify & ShipStation integrated into my Gorgias account?
Gorgias + Shopify + ShipsStation = Triangle Offense For Success
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Account Settings
Information about your DA account.
Where can I communicate with Dedication Agents?
Hit us up
How do I keep track of the customer response count?
Track your ticket usage through the Dedication Dashboard
What happens once I exceed my plan’s ticket allocation?
There's no such thing as going over the "limit".
How do I get updates regarding any issues about my store?
Weekly updates on the regular
What are the response times / SLA’s for Dedication Agents to respond to my customers?
Standard response times are based on the subscription type for your account. Each of these options offers a different level of response times and agent availability. By understanding the specifics of each package, you can select the one that aligns b
How do I get notified of any escalations?
Why You Receive Summary Escalations. Dedication Agents believes in a client-centric approach. While we strive to handle all your customer support requirements, we recognize that some decisions can only be made by you. Therefore, urgent issues that ne
What happens when I have new additions to my customer communication macros?
Automated Macro Integration. When you add new issues to your Dedication Dashboard, these changes are automatically reflected in the Macros section. Our team at Dedication Agents works diligently to ensure these updates are then transferred to your Go
Where are Dedication Agents based?
Our Core Team Locations. Our core team operates from major cities in North America - Miami, New York, and Toronto. These locations ensure that we can align our operations effectively with businesses based in North America and accommodate their workin
My business is based outside of the US, can I still subscribe to Dedication Agents?
Dedication Agents proudly serves businesses from all around the globe. As long as your operations and customer interactions are conducted in English, we're fully equipped to support you. No matter where you're based, if your business communicates in
Can Dedication Agents operate on my business’s time zone?
At Dedication Agents, we understand that each business operates on its unique schedule. We are fully equipped to accommodate all North American time zones to align with your operational needs. Our goal is to ensure that our service seamlessly integra
Can I have multiple team users on my Dedication Agents account?
Collaboration is key to efficient customer service operations, and at Dedication Agents, we understand the importance of working together as a team. That's why we provide the option to have multiple team users on your Dedication Agents account. Addin
Is my information secure?
We understand the importance of data security and the trust you place in us to protect your information. Rest assured, we prioritize the security of your data and have implemented stringent measures to safeguard it at all times. Secure Data Storage.