Weekly Updates On the Regular

Your Weekly Insights from Dedication Agents

At Dedication Agents, we believe in constant communication and transparency. We understand the importance of staying updated about your customer support operations, and we've streamlined this process with our weekly updates.

What Do Weekly Updates Entail?

Your Dedication Agents account manager will send a comprehensive weekly summary of escalation issues that need your approval or third-party confirmations. We strive to take the majority of customer queries off your plate, only escalating issues that could have a financial impact on your business, like refunds or new shipping labels.

Here are some examples of issues that might need your attention:

• Damages: If a customer reports damaged goods, we'll bring it to your attention, so you can decide on the best course of action.
• Refunds / Chargebacks: Requests for refunds or chargebacks require your approval. We'll include these in our weekly summary so you can make an informed decision.
• Exchanges: If a customer wants to exchange a product, we'll flag this for your review and approval.
• Missing / Wrong Items: Occasionally, a customer may receive the wrong item or find an item missing from their order. We'll bring these instances to your attention to ensure swift resolution.

Monthly Catch-ups with Your Account Manager

In addition to weekly updates, your Dedication Agents account manager is available for monthly calls. These sessions are an opportunity to discuss your customer support operations, review the past month's performance, and strategize for the month ahead.

Our goal is to stay in step with you as your business grows, ensuring that your customer support scales effectively and efficiently.