What happens when I have new additions to my customer communication macros?Updated 2 years ago
Effortless Macro Updates With The Dedication Dashboard
Automated Macro Integration
When you add new issues to your Dedication Dashboard, these changes are automatically reflected in the Macros section. Our team at Dedication Agents works diligently to ensure these updates are then transferred to your Gorgias macros settings within 24 hours of making the change on your dashboard. This feature maintains consistency across both platforms, allowing for smooth and efficient customer service interactions.
Customized Macro Additions
While we provide a range of standard macro settings, we understand that every business is unique, and you may require macros that aren't included in the standard settings. Should you need new, customized macros, simply send us a message, and we will get them set up for you. This personalization allows us to tailor our services to match the specific needs of your business, ensuring optimal customer service.
Stay In Control
Our automated process takes the burden of manual updates off your shoulders, but you remain in control at all times. Changes made in your Dedication Dashboard reflect in your Gorgias macros settings, maintaining your control over the customer support process.
If you need any further assistance or have any queries about our macro updating process, please don't hesitate to contact us. We are here to streamline your customer support experience, enabling you to focus on growing your business.