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DEDICATION AGENTS

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_0-4-fcd23a90-ab72-44bc-adc7-6c403084095a.png" style="width: 463px;" class="fr-fic fr-dib"></h1><h1 style="text-align: center;" id="customer-support-managed-services">Customer Support Managed Services+</h1><p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Our goal is to support your business holistically and provide comprehensive solutions to meet your unique needs. By leveraging our expertise and resources, we can assist you in various areas beyond customer support on Gorgias.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have specific tasks or services in mind that you would like to delegate to Dedication Agents, please reach out to our team. We&apos;ll be happy to discuss your requirements and provide you with a tailored proposal that aligns with your business objectives.</span></p><ul><li>Reporting</li><li>Email blasts to users</li><li>Product updates</li><li>Additional services upon request</li></ul><p><span style="font-family: Arial,Helvetica,sans-serif;">For additional Managed Services, contact us and let us know your request and we can provide a proposal for scope of additional work.</span></p>

Discover the additional services provided by Dedication Agents beyond customer support on Gorgias. From reporting and product updates to email blasts and secret menu services, we offer comprehensive support tailored to your specific needs. Let us be your trusted partner in executing tasks beyond customer support

Comprehensive Support Beyond Gorgias | Additional Services by Dedication Agents

Billing

What are the benefits of having a Shopify & ShipStation integrated into my Gorgias account?

Where can I communicate with Dedication Agents?

How do I keep track of the customer response count?

What happens once I exceed my plan’s ticket allocation?

How do I get updates regarding any issues about my store?

What are the response times / SLA’s for Dedication Agents to respond to my customers?

How do I get notified of any escalations?

What happens when I have new additions to my customer communication macros?

Where are Dedication Agents based?

My business is based outside of the US, can I still subscribe to Dedication Agents?

Can Dedication Agents operate on my business’s time zone?

Can I have multiple team users on my Dedication Agents account?

Is my information secure?

Account Settings

How much does this all cost?

How do I cancel my Dedication Agents account?

Can I cancel in the middle of my billing cycle?

What tools do Dedication Agents use?

Can Dedication Agents take calls?

What kinds of tasks can I delegate to Dedication Agents, outside of customer support on Gorgias?

How can I update customers about changes in timelines?

How many agents are assigned to my account to handle tickets?

How does invoicing work?

What currency will I be billed in?

What forms of payment do you accept?

What is Gorgias?

Is Gorgias a separate cost?

Where can I add and edit macros?

Can I respond to tickets too?

When do agents escalate tickets?

How would Dedication Agents optimize my Gorgias account?

Can I integrate more apps into my Gorgias account?

Gorgias Setup

How do I get started?

What are the benefits of working with Dedication Agents versus finding a resource myself or outsourcing firms?

What industries do you support?

How long does it take to get Dedication Agents to support my business?

General

Customer Support Managed Services+

What kinds of tasks can I delegate to Dedication Agents, outside of customer support on Gorgias?Updated 2 years ago

Customer Support Managed Services+