Dedication Agents send return labels to customers to resolve any order issues.

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_3-9d7d689e-6799-42df-9c7b-febcfa850f5c.png" style="width: 530px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Understanding the Cost of Dedication Agents&apos; Service</h1>We believe in providing transparent and straightforward pricing for our services. The cost of our service is divided into two main components: a one-time setup fee and recurring monthly fees. Let&apos;s break it down:One-Time Setup FeeThe one-time setup fee covers the initial setup and integration of your Dedication Agents&apos; service with Gorgias. This includes the necessary configurations and adjustments to ensure a seamless customer support experience. The setup fee also accounts for the Gorgias setup cost, as we work closely with Gorgias to optimize the integration and deliver the best possible service.Recurring Monthly FeesThe recurring monthly fees consist of two components: the subscription cost and the ticket tier cost.<ul><li>Subscription Cost: This is the base fee for accessing Dedication Agents&apos; service, which grants you access to our dedicated team of customer support agents, automation tools, and the features offered by our platform.</li><li>Ticket Tier Cost: The ticket tier cost is determined by the volume of customer inquiries or tickets handled within a given billing period. This cost varies depending on the tier you select, which is based on the number of tickets you anticipate needing assistance with. Our tiered pricing structure allows you to choose the level of support that aligns with your business needs, ensuring you pay for the service that best suits your requirements.</li></ul>By breaking down our pricing structure into these components, we aim to provide clarity and transparency, enabling you to understand the cost of our service and the value it delivers.Tailored Pricing for Your BusinessWe understand that each business is unique, and your customer support needs may vary. That&apos;s why we offer customized pricing based on factors such as ticket volume, specific requirements, and additional services you may require. Our goal is to provide a pricing model that is flexible and tailored to meet your business&apos;s specific needs and budget.

How much does this all cost?

To address chargeback disputes, Dedication Agents gather evidence from your shipping platform, Gorgias, and Shopify.

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_3-1-4d3d2171-05b6-4111-be13-a6d95974693e.png" style="width: 484px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Canceling Your Dedication Agents Account</h1>We understand that circumstances may change, and if you decide to cancel your Dedication Agents account, we&apos;re here to assist you throughout the process. Canceling your subscription is straightforward and hassle-free. Here&apos;s how you can initiate the cancellation:Submit a Ticket or Send an EmailTo begin the cancellation process, simply submit a ticket through our platform or send us an email stating your request to cancel your Dedication Agents account. Our support team will promptly receive your request and initiate the necessary steps to process the cancellation.Efficient and Smooth ProcessOnce we receive your cancellation request, our team will reach out to you promptly to ensure a smooth and hassle-free termination of your subscription. We&apos;ll guide you through the cancellation process, address any questions or concerns you may have, and make sure that all necessary steps are taken to finalize the cancellation.

How do I cancel my Dedication Agents account?

Dedication Agents may need access to your shipping platform to perform tasks

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_2-3-15822d53-2131-4b76-b64a-4a7c995d7eeb.png" style="width: 470px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Cancellation Policy at Dedication Agents</h1>While we don&apos;t require a contract, we have certain guidelines in place to ensure a fair and equitable process for both parties. Here&apos;s what you need to know about canceling your Dedication Agents service:Cancellation ProcessTo initiate the cancellation of your Dedication Agents service, please submit a ticket or send us an email requesting the cancellation. Our team will promptly review your request and guide you through the necessary steps to process the cancellation.Mid-Cycle CancellationsPlease note that due to the extensive setup process involved in configuring each account, we are unable to cancel your service mid-cycle. We apologize for any inconvenience this may cause. However, you can proceed with the cancellation request, and it will take effect upon the expiration of your subscription based on your monthly billing cycle.Ticket Fees and Account SetupIf you choose to cancel your Dedication Agents service, any additional ticket fees incurred beyond your plan tier up to the point of cancellation will still apply. This is to ensure that the resources invested in setting up and supporting your account are appropriately accounted for. We appreciate your understanding in this matter.No Credit, Refund, or Partial RefundPlease be aware that we do not issue any credit, refund, or partial refund for the time remaining on existing subscriptions at the time they are canceled. The cancellation will take effect as of the expiration date of your subscription based on your monthly billing cycle.

Can I cancel in the middle of my billing cycle?

In case of an address issue with an order, you may send us a message

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_2-4-cc75f15c-41e4-4290-b249-f6f88006d7be.png" style="width: 500px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Tools Utilized by Dedication Agents</h1>We utilize a range of apps and tools to enhance our customer support services and provide comprehensive solutions. Our goal is to leverage technology to streamline processes and deliver exceptional support to your business. Here are some of the tools we commonly use:1. GorgiasGorgias is the core platform we utilize for customer support management. It serves as the central hub for handling customer inquiries, managing tickets, and providing efficient communication channels. Through Gorgias, we ensure seamless integration with various apps and tools to enhance the customer support experience.2. ShopifyAs a widely-used e-commerce platform, Shopify plays a crucial role in our support operations. We integrate Shopify with Gorgias to manage customer orders, access important order information, and provide seamless support to your customers.3. Shipstation and ShipbobFor efficient order fulfillment and shipping management, we integrate Shipstation and Shipbob into our workflow. These tools allow us to track orders, manage shipping logistics, and ensure timely delivery to your customers.4. KlaviyoKlaviyo is a powerful email marketing platform that we leverage to enhance customer communication and engagement. By integrating Klaviyo with Gorgias, we can synchronize customer data and use targeted email campaigns to provide personalized support and drive customer loyalty.5. YotpoYotpo is a customer review and ratings platform that helps businesses manage and showcase customer feedback. By integrating Yotpo with Gorgias, we can access customer reviews and ratings to provide tailored support and address any issues or concerns raised by your customers.Tailored Integration for Your BusinessWhile we frequently use these apps and tools, we understand that each business is unique, and you may prefer different integrations that align with your specific requirements. Our commitment is to ensure that your toolkit is as robust and tailored as possible. If you have a preference for an integration that we haven&apos;t used before, we are open to learning and incorporating it into our workflow. We will work closely with you to understand your needs and make the necess

What tools do Dedication Agents use?

We currently do not offer phone support as part of our service offerings. Our specialization lies in providing exceptional support for direct-to-consumer (D2C) e-commerce businesses. We excel in areas such as setting up automations, workflows, and po

<img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/ANTI_CALL_CENTER-db51ed15-dd06-4277-aeab-c6a2fd61418c.png" style="width: 422px;" class="fr-fic fr-dib"><h1 style="text-align: center;" id="phone-support-at-dedication-agents"><s>Phone Support</s> at Dedication Agents</h1>We currently do not offer phone support as part of our service offerings. Our specialization lies in providing exceptional support for direct-to-consumer (D2C) e-commerce businesses. We excel in areas such as setting up automations, workflows, and policies to optimize your customer support operations.Our primary objective is to help you streamline customer interactions, enhance efficiency through automation, and provide seamless support through ticket management.Although we do not directly answer phones for sales or activations, we can support you by facilitating tickets for post-call actions and ticket wrap-up processes. This means that if your team handles phone interactions, we can assist by managing the corresponding tickets and ensuring that necessary follow-up actions are taken. Our dedicated agents will work closely with you to streamline these processes and provide efficient support.While phone support may be an important aspect of customer service in certain industries, we have made a strategic decision to focus on our core strengths in e-commerce customer support. By concentrating our efforts on areas where we excel, we can deliver the highest level of service and expertise to our clients.

Can Dedication Agents take calls?

Our goal is to support your business holistically and provide comprehensive solutions to meet your unique needs. By leveraging our expertise and resources, we can assist you in various areas beyond customer support on Gorgias. If you have specific ta

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_0-4-fcd23a90-ab72-44bc-adc7-6c403084095a.png" style="width: 463px;" class="fr-fic fr-dib"></h1><h1 style="text-align: center;" id="customer-support-managed-services">Customer Support Managed Services+</h1>Our goal is to support your business holistically and provide comprehensive solutions to meet your unique needs. By leveraging our expertise and resources, we can assist you in various areas beyond customer support on Gorgias.If you have specific tasks or services in mind that you would like to delegate to Dedication Agents, please reach out to our team. We&apos;ll be happy to discuss your requirements and provide you with a tailored proposal that aligns with your business objectives.<ul><li>Reporting</li><li>Email blasts to users</li><li>Product updates</li><li>Additional services upon request</li></ul>For additional Managed Services, contact us and let us know your request and we can provide a proposal for scope of additional work.

What kinds of tasks can I delegate to Dedication Agents, outside of customer support on Gorgias?

If you need to inform your customers about changes in production and shipping, Dedication Agents can assist you with email blasts using standard template designs on third-party platforms like Mailchimp. Here's how we can help:. 1. Email Blasts with S

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_0-5-925f7c90-d504-41e3-b100-002270235ed1.png" style="width: 497px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Updating Customers about Production and Shipping Changes</h1>If you need to inform your customers about changes in production and shipping, Dedication Agents can assist you with email blasts using standard template designs on third-party platforms like Mailchimp. Here&apos;s how we can help:1. Email Blasts with Standard Template DesignsWe can create and send email blasts to your customer base to provide updates regarding production and shipping changes. Using standard template designs on platforms like Mailchimp, we&apos;ll ensure that your message reaches your customers effectively. To proceed with this task, we will require a CSV file containing the user data and approval for the basic template design.2. Additional Design RequestsAdditional design requests fall under our additional Dedication tasks, and we will provide a separate proposal for these services.We understand that unexpected changes in production or shipping can occur, such as delays or upcoming drops. Keeping your customers informed is crucial for maintaining transparency and managing their expectations. Our email blasts can help you efficiently communicate these updates, ensuring your customers are aware of any changes that may impact their orders or shipping timelines.To proceed with updating your customers about production and shipping changes, simply provide us with the necessary details, including the user data in a CSV file and your approval for the template design. If you have any specific design requests, please provide us with the layout design for customization. We&apos;ll then create and send out the email blasts on your behalf.User email blast requests will require separate proposals outlining the scope of work and associated costs.

How can I update customers about changes in timelines?

At Dedication Agents, the number of agents assigned to your account for ticket handling is determined by the volume of tickets your account receives. We take a unique approach that goes beyond traditional call center models to ensure the highest leve

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_0-6-32011f44-e30f-4fb3-a4ed-de87f733e437.png" style="width: 508px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Agent Allocation for Ticket Handling</h1>At Dedication Agents, the number of agents assigned to your account for ticket handling is determined by the volume of tickets your account receives. We take a unique approach that goes beyond traditional call center models to ensure the highest level of service for our clients.Our state-of-the-art dashboard and API automation enable us to efficiently manage your account with a team of highly skilled and experienced agents. By leveraging automation and advanced technologies, we optimize the ticket handling process, ensuring that your customer support needs are met promptly and effectively.The specific number of agents assigned to your account will be based on the ticket volume and complexity of your support requirements. Our goal is to provide you with the most effective and responsive service, ensuring that your customers receive timely and efficient support.Rest assured that our dedicated team of agents is well-trained in customer support best practices, equipped with the necessary knowledge and expertise to handle a wide range of customer inquiries and issues. We prioritize delivering excellent customer experiences and resolving tickets with speed and accuracy.As your business grows and your ticket volume fluctuates, we adapt our agent allocation accordingly to ensure that your support needs are consistently met. Our flexible approach allows us to scale the number of agents assigned to your account as needed, ensuring optimal support coverage.

How many agents are assigned to my account to handle tickets?

At Dedication Agents, our invoicing system is designed to align with the volume of tickets you receive, allowing for scalability based on your sales and customer base. Here's how our invoicing process works:. 1. Setup Fees. During the first month of

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_0-fe7f9eca-e4bd-4eb7-9cde-62708907cfdc.png" style="width: 509px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Invoicing at Dedication Agents</h1>At Dedication Agents, our invoicing system is designed to align with the volume of tickets you receive, allowing for scalability based on your sales and customer base. Here&apos;s how our invoicing process works:1. Setup FeesDuring the first month of service, there will be a one-time setup fee to cover the initial account setup, integration, and configuration. This fee ensures that we can tailor our services to your specific needs, setting up the necessary infrastructure and tools to deliver exceptional support.2. Monthly SubscriptionStarting from the second month onwards, your monthly invoice will primarily consist of your subscription fee. This fee covers access to Dedication Agents&apos; services, including our dedicated team of agents, automation tools, and the features offered by our platform. The subscription fee ensures ongoing access to our support services.3. Additional Ticket FeesIn addition to the monthly subscription fee, any extra tickets that exceed your package&apos;s ticket allotment for the month will be invoiced separately. This system ensures that you only pay for the additional support you require beyond your base ticket allowance. By scaling the invoicing based on ticket volume, we can provide flexible and cost-effective support that aligns with your business needs.Our goal is to provide transparent and fair invoicing, ensuring that you have full visibility into the cost structure of our services. With this approach, you have control over your support expenses and pay for the level of support that matches your business requirements.We understand that your business needs may evolve over time, and we are committed to adapting our invoicing accordingly. As your sales and customer base fluctuate, our invoicing will reflect the changing ticket volume, allowing for scalability and cost optimization.

How does invoicing work?

All billing is conducted in U.S. dollars (USD). While we serve clients in all English-speaking territories, our operations are based in the United States. Therefore, invoices and transactions will be in USD. We understand that our clients may be loca

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_0-7-a65c4955-96ac-4128-bac6-67adec99e942.png" style="width: 497px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Currency for Billing at Dedication Agents</h1>All billing is conducted in U.S. dollars (USD). While we serve clients in all English-speaking territories, our operations are based in the United States. Therefore, invoices and transactions will be in USD.We understand that our clients may be located in different countries and regions around the world. When considering our pricing and making payments, it&apos;s essential to take into account any applicable exchange rates and potential international transaction fees that may be imposed by your financial institution.To ensure transparency and avoid any confusion, we recommend reviewing the current exchange rates and consulting with your bank or payment provider regarding any potential fees or charges associated with international transactions. By being aware of these factors, you can accurately plan and manage your payments to Dedication Agents.

What currency will I be billed in?

Dedication Agents accepts credit card payments through Stripe, a trusted and secure payment processor. Here's what you need to know about the accepted forms of payment:. 1. Credit Cards. We accept various credit card brands for payment. The specific

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_2-6-e5f3392b-0d0e-4a67-a3a6-7e22a5c77c97.png" style="width: 505px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Accepted Forms of Payment at Dedication Agents</h1>Dedication Agents accepts credit card payments through Stripe, a trusted and secure payment processor. Here&apos;s what you need to know about the accepted forms of payment:1. Credit CardsWe accept various credit card brands for payment. The specific card brands accepted may vary depending on your location. To see a detailed list of supported card brands per country, please refer to the following link: <a href="https://stripe.com/docs/payments/cards/supported-card-brands" rel="noopener noreferrer" target="_blank">Supported Card Brands by Country</a>. It&apos;s important to ensure that your preferred credit card brand is supported before initiating a transaction.Stripe provides a secure payment environment, protecting your sensitive payment information and ensuring a safe and reliable payment process.

What forms of payment do you accept?

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DEDICATION AGENTS

Discover how our billing structure works and how it ensures fair and cost-effective solutions for your business.