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DEDICATION AGENTS

<h1 style="text-align: center;" id><img src="https://uploads.gorgias.io/bgJ1Q6QgRy7vXKOM/0_2-c2bd266f-76b8-4f5f-b391-16e4d048a73c.png" style="width: 507px;" class="fr-fic fr-dib"></h1><h1 id="isPasted" style="text-align: center;">Raised in NYC, Established Around The World</h1><p>Our Core Team Locations</p><p><span style="font-family: Arial,Helvetica,sans-serif;">Our core team operates from major cities in North America - Miami, New York, and Toronto. These locations ensure that we can align our operations effectively with businesses based in North America and accommodate their working hours seamlessly.&#xA0;</span><span style="font-family: Arial,Helvetica,sans-serif;">Our team of dedicated agents operates across the Philippines and Argentina to support a wide array of English speaking consumers.&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Our goal is to provide superior customer service support while adapting to your specific needs. Should you require additional coverage or support in other languages or time zones, let us know! We are always looking to enhance our services to suit your business needs better.</span></p>

Raised in NYC, Established Around The World

Dedication Agents: Your Globally Positioned Customer Support Team

Account Settings

What are the benefits of having a Shopify & ShipStation integrated into my Gorgias account?

Where can I communicate with Dedication Agents?

How do I keep track of the customer response count?

What happens once I exceed my plan’s ticket allocation?

How do I get updates regarding any issues about my store?

What are the response times / SLA’s for Dedication Agents to respond to my customers?

How do I get notified of any escalations?

What happens when I have new additions to my customer communication macros?

Where are Dedication Agents based?

My business is based outside of the US, can I still subscribe to Dedication Agents?

Can Dedication Agents operate on my business’s time zone?

Can I have multiple team users on my Dedication Agents account?

Is my information secure?

How much does this all cost?

How do I cancel my Dedication Agents account?

Can I cancel in the middle of my billing cycle?

What tools do Dedication Agents use?

Can Dedication Agents take calls?

What kinds of tasks can I delegate to Dedication Agents, outside of customer support on Gorgias?

How can I update customers about changes in timelines?

How many agents are assigned to my account to handle tickets?

How does invoicing work?

What currency will I be billed in?

What forms of payment do you accept?

Billing

What is Gorgias?

Is Gorgias a separate cost?

Where can I add and edit macros?

Can I respond to tickets too?

When do agents escalate tickets?

How would Dedication Agents optimize my Gorgias account?

Can I integrate more apps into my Gorgias account?

Gorgias Setup

How do I get started?

What are the benefits of working with Dedication Agents versus finding a resource myself or outsourcing firms?

What industries do you support?

How long does it take to get Dedication Agents to support my business?

General

Where are Dedication Agents based?Updated 2 years ago

Raised in NYC, Established Around The World